PUBLIC SECTOR
In
the last years we have witnessed a change in the meaning of the term
“public service”. This change of concept and its attemps to put it
into practice derive from an evolution in both the demand and the
socioeconomic context.
Demands
and expectatives of citizens and their level of exigencies have changed
over the last years, thus the source of legitimacy of public services
evolved from the mere completion of effective legality to the rendering of
an effective service and the fulfillment of minimum quality levels. At the
same time, modernization of the public services and quality search in
management were born like a device to give answer to these changes and to
get adapted to a restrictive budget environment where rationality in the
allocation of resources becomes an unavoidable requirement.
Proxectos, Consultoría e Formación
define Public Sector as one
of its work areas. In its development, we set the following objectives:
Objectives:
